Frequently Asked Questions
Find answers to common questions about our products, ordering, delivery, and support.
General Questions
What is Advance Technologies In Home Inc.?
Advance Technologies In Home Inc. is a leading wholesale distributor of surgical instruments, electromedical equipment, and hospital supplies serving healthcare providers nationwide since 1998.
Who can purchase from ATH Inc.?
We serve hospitals, clinics, dental practices, diagnostic centers, and other healthcare facilities. To become a customer, please contact our sales team at sales@advancedathome.com or call +1 (716) 641-6582 ext. 101.
What geographic areas do you serve?
We serve healthcare providers across 50+ states with reliable distribution and logistics capabilities. Our distribution network ensures efficient delivery nationwide.
Products & Ordering
What products do you carry?
We offer a comprehensive range of surgical instruments, electromedical equipment, hospital equipment, dental equipment, diagnostic imaging systems, laboratory equipment, and medical consumables. Visit our Products page for complete details.
How do I place an order?
You can contact our sales team directly at sales@advancedathome.com or call +1 (716) 641-6582 ext. 101. We'll assist you with product selection, pricing, and order placement.
Do you offer volume discounts?
Yes, we offer competitive volume discounts and flexible payment terms for healthcare institutions. Contact our sales team to discuss your specific needs.
Delivery & Logistics
What is your typical delivery timeframe?
Standard delivery is typically 24-48 hours depending on location. We also offer expedited shipping options for urgent orders. Our on-time delivery rate is 99.5%.
Do you offer cold chain delivery?
Yes, we maintain full cold chain compliance with temperature-controlled storage and insulated transport vehicles for temperature-sensitive products.
Can I track my order?
Yes, we provide real-time tracking for all shipments. You can track your order status through our customer portal or by contacting our logistics team.
Support & Services
Do you provide technical support?
Yes, we offer comprehensive technical support including installation, troubleshooting, maintenance, and staff training. Our support team is available 24/7 for emergency assistance.
What support options are available?
We offer Standard, Premium, and Enterprise support levels with varying response times and service options. Contact our support team to discuss which option best fits your needs.
Do you provide training?
Yes, we provide comprehensive training programs for all equipment including operator training, maintenance training, and safety protocols. Training can be delivered on-site or remotely.